Returns Information
Return Policy - 60-day Money Back Guarantee
Misumi offers hassle-free, easy returns. All orders are backed by our 60 Day Money Back Guarantee. Returns are accepted for a full refund on merchandise minus shipping and handling within 60 days of receipt of your order. We require that you return the bottle or tube, even if the product is empty. Both domestic and international customers are responsible for shipping the product back to us at their own expense.
Please note: We do not refund shipping and handling charges.
How to make a return?
Please send us an email to us at contact@misumiskincare.com to request a Return Order ID (ROID). Once you have received a ROID from us, pack and securely seal the merchandise in the original package if possible. Include the ROID number on your return package, and send to our address as noted on the invoice.
When will the credit card be refunded?
Once your package has been received at our warehouse, your refund will be processed to the original form of payment within 3-5 business days. Please note that your banking institution may require additional days to process and post this transaction to your account.