If you cannot find the answer you were looking for here, or if you have any other questions, please feel free to contact us by email at firstname.lastname@example.org. We will try our best to answer you promptly. Thanks!
Shipping charges do not include brokerage fees, duties, or taxes. You are responsible for any duties, taxes and/or customs charges that are incurred on the package. Please contact your local customs office to request the details of these charges.
If you have any shipping and handling questions or comments, please contact us or email us at email@example.com.
Return Policy - 60-day Money Back Guarantee
Misumi offers hassle-free, easy returns. All orders are backed by our 60 Day Money Back Guarantee. Returns are accepted for a full refund on merchandise minus shipping and handling within 60 days of receipt of your order. We require that you return the bottle or tube, even if the product is empty. Both domestic and international customers are responsible for shipping the product back to us at their own expense.
Please note: We do not refund shipping and handling charges.
How to make a return?
Please send us an email to request a Return Order ID (ROID). Once you have received a ROID from us, pack and securely seal the merchandise in the original package if possible. Include the ROID number on your return package, and send to our address as noted on the invoice.
When will the credit card be refunded?
Once your package has been received at our warehouse, your refund will be processed to the original form of payment within 3-5 business days. Please note that your banking institution may require additional days to process and post this transaction to your account.
Modifying your order
Once an order has been placed, we are unable to make any modifications to the order including cancellations.
We accept all major credit and debit cards via our secure online payment providerl.
Secure Online Ordering
Our payment service provider is Omise. This website secures your private information. Information exchanged with any address beginning with https is encrypted using SSL before transmission.
For any question regarding your order that are not answered here, please send us an email and we will make every effort to answer promptly.